Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE SERVICE.

These Terms of Service ("Terms") govern your access to and use of the Social Optimize service, including our website and platform (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part, please do not use the Service.

1. Definitions

• "Company" — Social Optimize, Inc.
• "User" — Anyone who creates an account and uses the Service
• "Content" — Any videos, scripts, metadata, or materials created using the Service
• "Platform" — YouTube, TikTok, Instagram, Facebook, X, Twitch, Pinterest, Threads, or similar social networks
• "Service" — The Social Optimize platform and all features, tools, and content

2. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and all activity under your account. You agree to:

• Provide accurate and complete information during registration
• Immediately notify us of unauthorized access
• Accept responsibility for all activity on your account
• Not share your credentials with others

3. Acceptable Use

You agree not to use the Service to:

• Create or distribute illegal, infringing, defamatory, or obscene content
• Harass, threaten, or harm individuals or groups
• Violate any third-party intellectual property, privacy, or publicity rights
• Attempt unauthorized access to the Service or other systems
• Transmit malware, viruses, or harmful code
• Spam or engage in phishing, scamming, or fraudulent activity
• Violate the terms of any Platform you publish to
• Violate applicable laws or regulations
• Reverse engineer, decompile, or disassemble the Service
• Automate access without written permission (except for authorized uses)

4. Intellectual Property

Your Content

You retain all rights to the Content you create. By using the Service, you grant us a worldwide, non-exclusive license to use your Content for the purposes of providing the Service (including storage, processing, and publishing).

Our IP

All Service materials, including software, designs, and documentation, are owned by or licensed to the Company. You may not copy, modify, or distribute any Company intellectual property without written permission.

Attribution

If you use third-party music, stock footage, or assets generated by our AI models, you agree to comply with all licensing requirements. The Company is not liable for licensing violations.

5. Payment & Billing

Subscriptions

Paid plans are subscriptions with automatic recurring billing. You agree to:

• Pay all fees charged to your payment method
• Keep your payment information current
• Resolve any billing disputes within 30 days

Refunds

We offer a 30-day money-back guarantee for new subscriptions. To request a refund, contact support@socialoptimize.online within 30 days of purchase.

Cancellation

You may cancel your subscription anytime. Cancellations take effect at the end of your billing cycle. No refunds are issued for partial months.

6. Limitations of Liability

DISCLAIMER OF WARRANTIES: THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. THE COMPANY DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunity
• Damage to reputation or emotional distress
• Any claim arising out of or in connection with the Service

IN NO EVENT SHALL THE COMPANY'S TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRIOR TO THE CLAIM.

7. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:

• Your use of the Service
• Your Content infringing third-party rights
• Your violation of these Terms or any law
• Your violation of Platform terms (YouTube, TikTok, etc.)

8. Termination

By You

You may terminate your account anytime by going to Settings → Account → Delete Account. Your data will be retained according to our Privacy Policy.

By Us

We may suspend or terminate your account immediately if you:

• Violate these Terms
• Engage in illegal activity
• Harm other Users or the Company
• Violate Platform terms (resulting in account bans)

9. Platform Compliance

You are responsible for complying with the terms of any Platform you publish to. The Company is not liable if:

• Your content violates Platform guidelines
• Your account is suspended or banned by a Platform
• A Platform changes its policies or APIs
• Publishing fails due to Platform changes

10. No Warranties

The Company does not guarantee:

• Your Content will perform well or generate views/followers
• AI-generated content will be of any specific quality
• The Service will be uninterrupted or error-free
• All features will remain available

11. Changes to Service

We may modify the Service, features, or pricing at any time. Material changes will be announced with at least 30 days notice. Continued use after changes constitutes acceptance.

12. Dispute Resolution

Governing Law: These Terms are governed by and construed in accordance with the laws of California, without regard to conflicts of law.

Arbitration: You agree that any dispute shall be resolved by binding arbitration administered by JAMS in San Francisco, California. This excludes claims for injunctive relief.

Class Action Waiver: Both parties waive the right to bring class action or representative claims.

13. Severability

If any provision is found invalid or unenforceable, the remaining provisions shall continue in effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service.

15. Contact Us

For questions about these Terms, contact:

• Email: legal@socialoptimize.online
• Address: Social Optimize, Inc. | San Francisco, CA | USA